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Advanced Inbound Telephony

By: Oracle

[edit] Brief Description

Oracle Advanced Inbound Telephony provides telephony integration to all major telephone systems and supports leading CTI middleware. As a result, your customer interaction centers can support key functionality such as intelligent routing and queuing. In addition, integration with CRM applications enables agents to provide consistent handling of customer interactions. Business benefits include increased customer satisfaction, increased agent productivity, and decreased costs from accurate call routing.

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